Ask a general AI assistant about your company’s refund policy and it will answer confidently — and probably wrongly. It has never seen your policy. The fix has a name: retrieval-augmented generation, or RAG.
This course explains RAG without the jargon: why grounding beats memorising, how a system finds the right passage to hand the model, and how to tell whether an answer is genuinely sourced. You will finish able to judge and specify AI-over-your-documents tools rather than just trusting them.