Personalizing AI: Make It Work Like You Do
Why AI answers feel generic, and the four levers — instructions, context, memory, and examples — that make an assistant work the way you do. With a method for checking that it actually helped.
The assistant does not know you
It is not being lazy. It genuinely has nothing to go on. Ask an assistant “how should I open this email?” and you get advice that would suit anyone on earth. It feels like the model is holding back. It is not. When you opened that chat, the model received your sentence and almost nothing […]
Memory: what it keeps, and what to check
The lever you did not fully write Several assistants now offer memory: the tool notices durable-looking facts during a conversation, saves them, and re-injects them into later ones. OpenAI shipped this for ChatGPT in 2024 with user-facing controls to view, edit, and delete what was stored. It is the only lever where the assistant is […]
Projects, spaces, and your own documents
General knowledge cannot know what your team decided in March A model trained on the public internet knows a great deal about your industry and nothing at all about your organisation. The fix is not a better prompt — it is grounding: putting your own material into the context so the answer is built from […]